Refund Policy

At Caravan, we strive to provide you with the best shopping experience possible. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines our procedures for processing refunds to ensure fairness and transparency.

Eligibility for Refunds:
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 3 days of receiving your order to request a refund or replacement. We may require photographic evidence of the damage or defect to facilitate the refund process.
  • Incorrect or Incomplete Orders: In the event that you receive an incorrect or incomplete order, please notify us immediately, and we will rectify the issue by either sending the missing items or providing a refund for the items not received.
  • Change of Mind: We understand that sometimes your purchase may not meet your expectations. While we do not generally offer refunds for change of mind, we may consider such requests on a case-by-case basis. Please contact us to discuss your situation.
Refund Process:
  • Refund Approval: Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund process.
  • Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow 7 days for the refund to be processed and reflected in your account.
Exceptions:
  • Downloadable Products: Refunds are generally not available for downloadable products such as digital goods or software licenses unless there is a technical issue preventing access to the product.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Cancellation Policy:
  • Order Cancellation: You may cancel your order within 3 hours of placing it, provided that the order has not been processed or shipped. Once an order has been processed or shipped, it cannot be canceled, and our standard refund policy will apply.
Contact Us:

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at [email protected]. Our customer service team is here to help you.

Policy Changes:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

Last Updated: 18th March, 2024