Return Policy

At Caravan, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines for returning products purchased from our website:

Eligibility for Returns:
  • Unused and Unopened Products: To be eligible for a return, the item must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used due to hygiene and safety reasons.
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 3 days of receiving your order to request a return or replacement. We may require photographic evidence of the damage or defect to facilitate the return process.
Return Process:
  • Request a Return: To initiate a return, please contact our customer service team at [email protected] with your order details and reason for the return. We will provide you with instructions on how to proceed.
  • Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
  • Refund or Exchange: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund for the returned item or exchange it for a replacement product of equal value.
Exceptions:
  • Personalized or Customized Products: We do not accept returns for personalized or customized products unless they are defective or damaged upon arrival.
  • Downloadable Products: Returns are generally not available for downloadable products such as digital goods or software licenses unless there is a technical issue preventing access to the product.
Cancellation Policy:
  • Order Cancellation: You may cancel your order within 3 hours of placing it, provided that the order has not been processed or shipped. Once an order has been processed or shipped, it cannot be canceled, and our standard return policy will apply.
Contact Us:

If you have any questions or concerns about our Return Policy or need assistance with a return request, please contact us at [email protected]. Our customer service team is here to assist you.

Policy Changes:

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

Last Updated: 18th March, 2024