Shipping and Delivery Policy

At Caravan, we strive to provide prompt and reliable shipping services to ensure that your shopping experience with us is seamless and convenient. Our shipping and delivery methods and policies are designed to meet your needs while maintaining the highest standards of efficiency and transparency.

Delivery Methods:

We offer home delivery services for all orders within Bangladesh. Our delivery is facilitated through trusted courier services, ensuring safe and timely delivery of your purchases right to your doorstep.

For customers who prefer to purchase from our physical store, we welcome you to visit us at (53, Bonogram Road, Wari, Dhaka) during our operating hours.

Delivery Timeframes:
  • For deliveries within Dhaka city, we aim to deliver your order within a maximum of 48 hours from the time of purchase.
  • For deliveries outside Dhaka city, including other regions of Bangladesh, we strive to deliver your order within a maximum of 72 hours from the time of purchase.

Please note that delivery times may vary depending on factors such as product availability, courier schedules, and external circumstances beyond our control.

Delivery Charges:

We apply nominal delivery charges to cover the costs associated with shipping and handling. The delivery charges are as follows:

  • Dhaka City: BDT 60 for home delivery.
  • Outside Dhaka: BDT 120 for home delivery.

However, please be informed that we occasionally offer free delivery promotions as part of our special offers and promotions. Keep an eye out for these opportunities to enjoy complimentary delivery services on your orders.

Tracking Your Order:

Once your order has been dispatched for delivery, we will provide you with a tracking number or link that allows you to monitor the status of your shipment in real-time. This enables you to stay informed about the progress of your delivery and plan accordingly.

Contact Us:

If you have any questions or concerns regarding our shipping and delivery methods or policies, please don’t hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Caravan is nothing short of exceptional.

Policy Changes:

We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

Last Updated: 18th March, 2024